GwifiMeter forum

cejy66vd

Technology is a great enabler when used properly, and when used appropriately by virtual contact centers can really improve [url=http://www.rtnagel.com/airjordan.php]nike air jordan pas cher[/url] customer service. First you need a good definition about your strategy, How do you want to offer your service? So many times we want the latest in technology and the supplier persuades us with technology excellence and ROI, but we don't know how to use it to give better service.
Technology is not the end all be all cure of customer service issues. While CRM or call management system applications are useful, they should never overshadow the use of intuition and intelligent thought. The tip here is to use computers as a tool to improve customer service, not become a computer. Don't use technology to make pretty stats! Use the tools the customers benefit from and use it because your job gets done right - and use the stats to tell you the truth and then work on fixing the truth. Don't use technology to give pretty stats to the manager, who hasn't a clue [url=http://www.tagverts.com/barbour.php]barbour online shop[/url] on how the customer feels when he looks at "fake" stats. Make sure that your technology is simple to use and reliable. The best integrated systems [url=http://www.marrakech-hotel.fr]hollister france[/url] are no good if they don't work when the customer needs them or they are put off by navigating through the telephone menus and web sites. Get your staff and their families to try it out and act on what they tell you.
At the most basic level companies need either a CRM system or take advantage of a PIM. If you are not tracking your transactions, looking at some basic reports on buying patterns, and having the discipline to enter [url=http://www.lotogame.fr/louboutin-pas-cher/]louboutin pas cher[/url] your interactions into a system of some sort, you are letting invaluable data just walk out the door. The CRM is the foundation for any customer care building, the use of an integrated telephony and CRM system [url=http://www.fayatindia.com/giuseppe-zanotti.html]giuseppe zanotti pas cher[/url] is critical to ensuring the service loop is always closed to the satisfaction of every caller. Building automated reporting, notifications and work flows to ensure each issue can meet Service Levels and the ball is never dropped. Automation wherever possible is key and then processes to back up the technology.
Get up to date; find out what the new technologies can deliver and spend the money to get up to speed. Before you [url=http://www.rtnagel.com/louboutinpascher.php]louboutin pas cher[/url] reach that point, however, companies need [url=http://www.mquin.com/pjsdoudoune.php]parajumpers pas cher[/url] to give customer care the priority it deserves in support of growing sales, increased [url=http://www.ebay.com/itm/aw-cgi-/221118406278?clk_rvr_id=468831012783]barbour pas cher soldes The H[/url] customer loyalty and retention. Executive attitude and attention to customer service is mandatory.
Make usability tests - focus groups with clients, a prerequisite when considering the use of [url=http://www.lotogame.fr/louboutin-pas-cher/]louboutin[/url] new technologies for virtual contact centers. Most companies are [url=http://www.achbanker.com/hollister.php‎]hollister france[/url] good in leveraging technology to create new products for channels of interaction with [url=http://www.riad-marrakesh.fr]www.riad-marrakesh.fr[/url] clients, yet the creators are too often focused on meeting internal objectives - achieving cost savings for [url=http://www.ttcarpets.co.uk]mulberry sale[/url] the organization; reducing handle times internally. Before implementation, ask clients for their feedback. Not only will this show the organization [url=http://www.jeremyparendt.com/Barbour-Paris.php]barbour pas cher soldes[/url] is listening to its clients, it can also lead to uncovering nuggets which the internal experts may have missed.
(c)
Keywords: , , , ,
Ervin Kleitz is an online writer, and writes article concerning outsourcing and the global call center industry. He writes news, services, operations development, and outsourcing solutions for Mobile Express Contact Solutions (MECS). MECS is a service-oriented call and contact solutions company that provides service that contours exact specification augmented by the skills of college-level workforce.
Ervin Kleitz Article Feed :
Category:
Making Technology Work For YouArticle Summary: Technology enables virtual contact centers to really improve customer service. Technology is not the end all be all cure of customer service issues. While CRM or call management system applications are useful, they should never overshadow the use of intuition and intelligent thought. When used appropriately it can help contact centers achieve excellent service.
**NOTE** - has claimed original rights on the article "Making Technology Work For You" ... if [url=http://www.0598wy.com/bbs/forum.php?mod=viewthread&tid=1679578]hollister uk Mulch is Mother Natures Blanket - written by james ellison[/url] there is [url=http://www.mxitcms.com/abercrombie/]abercrombie milano[/url] [url=http://www.karenputz.com/are-you-chained-to-your-videophone-get-a-z-life/#comment-165317]Green Your Business - written by Lillian Dawn[/url] a dispute on the originality of this article ... please contact us via our and supply our staff with [url=http://www.mquin.com/pjsdoudoune.php]doudoune parajumpers[/url] the appropriate details of dispute (ie [url=http://www.par5club.com/louboutin.php]louboutin[/url] ).
References:
About the Author:
Article Source: uPublish.info